CloudApper®
Desk
CloudApper®
Desk
A fast, efficient and effective customer ticketing app
Best customer support and complain management application to proactively engage and answer their queries.
What is
CloudApper Desk?
CloudApper Desk is a modern and affordable ticketing app designed to support your customers and help grow your business. This robust application streamlines customer support management by providing you with a powerful dashboard and simplified ticket management, with the mobility you need to improve responsiveness.
Identify and solve problems
When it comes to understanding your business, capturing and analyzing information is key. CloudApper Desk enables you to identify common issues, creating opportunities to improve your products/services and strengthen your business.
Support customers on the go
Reputations are often defined after-sales service. Wow your customers with CloudApper Desk by monitoring activities, assigning tickets, and enabling rapid response right from a mobile device.
Keep everything organized
Make your customer service management faster and more efficient by keeping data centralized with CloudApper Desk. This information is used to provide an intuitive dashboard where users can see recent tickets, the latest replies, and more.
Fully customizable
To meet your needs!
Instantly customize the CloudApper Desk app without any coding skills required. Simply select the app template, drag-and-drop the required modules, test, and publish. Modifications are immediately available in the web and mobile versions of the app!
Editable app templates
No coding skills required
Drag and drop editor
Create
Tickets on the go
CloudApper Desk allows employers to easily create, assign, and interact with customer tickets – all through an employee’s phone. Employees no longer need to be tied to their workstations to provide attentive customer support!
Highly affordable
CloudApper Desk provides you with a powerful, intuitive, and easy-to-use solution at an affordable price. The app is one of many available through CloudApper to help you reduce operational expenses.
Features of
CloudApper Desk
Ticket classification
Ticket classificationNot all customer queries are equally important. CloudApper Desk provides you with the option to classify tickets based on status, priority, and more.
Administrative control
Administrative controlThis ticketing application allows you to assign groups and employees to specific products so that customers receive specialized services without any overlap.
Query management
Query management
By keeping all query data centralized, CloudApper Desk provides you with the history of each customer ticket – enabling you to easily detect areas that need improvement.
Knowledge base
Knowledge baseThe knowledge base module keeps employees updated on important information, such as FAQs, product details, policies, and changes.
Cloud architecture
Save money on IT infrastructure costs. Projects app is a cloud-based solution that reduces your dependency on IT human resources and hardware investment.
Web & mobile app
Handle all project management tasks directly from the mobile app. Managers can access dashboards and reports through the corresponding web application.
Highly customizable
Fully customize CloudApper Desk with a drag-and-drop design editor. Anyone can configure the application to meet specific business requirements without any coding required.
Analytics dashboard
Get valuable insights into customer service management with an advanced analytics dashboard that improves efficiency and supports quick and informed decision-making.
Why waste your time and money?
How does
CloudApper Desk work?
- Ticket is created through the Desk application.
- Tracking information is added for ticket assignment.
- Relevant department receives ticket notification.
- Assigned agent logs activity & private notes for the ticket.
- Ticket status changes through workflow based on the activity type.
- Customer receives status notifications for the ticket.
Identify recurring issues
With CloudApper Desk’s reporting function, businesses can identify recurring issues that customers experience. This will allow businesses to address their offerings, correct their weaknesses and refine their products and services leading to better products and improved customer experiences.
Resolve issues faster
With CloudApper’s Desk system businesses now have a platform to streamline and direct customer queries to the correct department, the efficiency of the channel leads to problems being addressed and resolved faster for the customer.
Who can use
CloudApper Desk?
Telecommunications
CloudApper Desk can be implemented to engage telecom customers and effectively answer their needs. As the expectation of customers continues to rise, telecommunication businesses can use CloudApper Desk modules such as ticket management to effectively engage with all customers and resolve their queries.
Banking & finance
Customers expect feedback on the progress of their requests, this is particularly true for the financial sector where confidential information is exchanged on a daily basis. With our ticketing app financial institutions can address these requests and easily update customers on its status.
IT & internet
With the IT industry rapidly growing, Desk provides IT businesses with the customer service functions to attend to a growing number of customers without compromising on their customer service. With functions such as ticketing management no customer will be left unattended.
FMCG
It is common for consumers to experience varying levels of satisfaction when purchasing FMCG products. By implementing Desk businesses can provide a platform to effectively address the experiences of customers and resolve any potential issues.
Transport & logistics
Transport and Logistic companies deliver numerous packages for customers on a daily basis, Desk allows businesses to ensure that transport and logistic businesses can keep track of customers alongside their order by keeping them updated and effectively managed.
Hotels & hospitality
Through the ticket creation function guests can have a platform for queries which will be attended to, this will improve the ability to attend to guests and allow hotels to refine their services through a better understanding of their requirements
Can't find your industry?
We can build you a personalized app for your industry or business in matter of hours, feel free to contact us as if you need more details.
Why choose
CloudApper Desk?
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Provide prompt customer support
With the Desk ticketing management function your business can ensure prompt customer support through an effective system that assigns the customers request to the relevant department who can then address the issue in a fast manner.
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Improve customer experience
Customer expectations are constantly growing and changing. With our ticketing app businesses can support their clients through open communication channels and resolve their issues through the cloud based platform ensuring a pleasant customer experience and increased customer services.
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Centralized information sharing
Desk provides a central platform for all the business departments to access, employees can now share information freely allowing the relevant departments to have context when addressing customer questions. Teamwork amongst departments will also be improved in the process.
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Improve customer support efficiency
With many customer support requests constantly being received it can be overwhelming to manage. Desk provides a system to seamlessly create customer tickets, assign requests efficiently and ensure it is received by the relevant departments to address.
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Manage and review metrics
Desk provides a robust and easy to use interface so businesses can review insights collected from customer requests and create indicators that assist when developing reports. These reports can then be used for decision making and strategic planning.
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Makes your product better
Businesses are always looking to improve the products and services they provide. With Desk businesses have the ability to review the requests received from customers and refine their product offerings to better suit the market.
Short demonstration
Learn how CloudApper Desk streamlines customer support management by providing you with a powerful dashboard and simplified ticket management, with the mobility you need to improve responsiveness.
Convinced? Let's get started
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