A fast, efficient and effective customer ticketing app
Best customer support and complain management application to proactively engage and answer their queries.
CloudApper Desk is a modern and affordable ticketing app designed to support your customers and help grow your business. This robust application streamlines customer support management by providing you with a powerful dashboard and simplified ticket management, with the mobility you need to improve responsiveness.
When it comes to understanding your business, capturing and analyzing information is key. CloudApper Desk enables you to identify common issues, creating opportunities to improve your products/services and strengthen your business.
Reputations are often defined after-sales service. Wow your customers with CloudApper Desk by monitoring activities, assigning tickets, and enabling rapid response right from a mobile device.
Make your customer service management faster and more efficient by keeping data centralized with CloudApper Desk. This information is used to provide an intuitive dashboard where users can see recent tickets, the latest replies, and more.
CloudApper Desk allows employers to easily create, assign, and interact with customer tickets – all through an employee’s phone. Employees no longer need to be tied to their workstations to provide attentive customer support!
Save 20% when billed annually + Unlimited Apps
Not all customer queries are equally important. CloudApper Desk provides you with the option to classify tickets based on status, priority, and more.
This ticketing application allows you to assign groups and employees to specific products so that customers receive specialized services without any overlap.
By keeping all query data centralized, CloudApper Desk provides you with the history of each customer ticket – enabling you to easily detect areas that need improvement.
The knowledge base module keeps employees updated on important information, such as FAQs, product details, policies, and changes.
Save money on IT infrastructure costs. Projects app is a cloud-based solution that reduces your dependency on IT human resources and hardware investment.
Handle all project management tasks directly from the mobile app. Managers can access dashboards and reports through the corresponding web application.
Fully customize CloudApper Desk with a drag-and-drop design editor. Anyone can configure the application to meet specific business requirements without any coding required.
Get valuable insights into customer service management with an advanced analytics dashboard that improves efficiency and supports quick and informed decision-making.
With the Desk ticketing management function your business can ensure prompt customer support through an effective system that assigns the customers request to the relevant department who can then address the issue in a fast manner.
Customer expectations are constantly growing and changing. With our ticketing app businesses can support their clients through open communication channels and resolve their issues through the cloud based platform ensuring a pleasant customer experience and increased customer services.
Desk provides a central platform for all the business departments to access, employees can now share information freely allowing the relevant departments to have context when addressing customer questions. Teamwork amongst departments will also be improved in the process.
With many customer support requests constantly being received it can be overwhelming to manage. Desk provides a system to seamlessly create customer tickets, assign requests efficiently and ensure it is received by the relevant departments to address.
Desk provides a robust and easy to use interface so businesses can review insights collected from customer requests and create indicators that assist when developing reports. These reports can then be used for decision making and strategic planning.
Businesses are always looking to improve the products and services they provide. With Desk businesses have the ability to review the requests received from customers and refine their product offerings to better suit the market.
Learn how CloudApper Desk streamlines customer support management by providing you with a powerful dashboard and simplified ticket management, with the mobility you need to improve responsiveness.
There is no additional charge to add more apps!