Yes, sales force monitoring software is reliable, particularly when compared to previous sales force monitoring methods implemented by companies.
Traditional sales agent monitoring methods often relied on the sales agent reporting the activities throughout a work day, however this leaves room for inaccuracies due to human error and in extreme cases allowed sales agents to claim personal trips undertaken during work hours as part of their work travel. This can leave a company in a difficult position as there is no way of veryfy whether the information received is correct.
Another issue companies often deal with when enabling sales agents to report their activities manually is the inaccuracy of the reports. In some cases sales agents would estimate the amount of time spent on tasks, making the results inaccurate. Sales agent monitoring apps take out the guesswork.
Outbound sales force tracking software monitors employees through their mobile device and provides information in real time due to the geo fencing capabilities of the application, this function ensures that accurate information concerning the employees whereabouts can be received as a sales agents check into the destination.
In order to ensure the accuracy of the information collated, sales force monitoring software also compiles information on a number of variables such as sales visit history, sales order history and complaint management. All of the information can easily be accessed due to a robust reporting system ensuring clarity and reliability.
The benefits of sales force monitoring software is not only in the accuracy of the information compiled but also in the many uses that can be leveraged from the information. Sales force monitoring software enables companies to manage their sales agents according to a number of variables and KPI’s as well as create reports or provide forecasting due to the insight received from the information gained.